Sales Associate

Salary: Market related

Location: Cape Town

Job type : Permanent

Industry: FMCG

Reference Number: CWR.SA.EB.07052024

COMPANY DESCRIPTION:

Our client is a supplier of high-quality frozen fruits and vegetables, fruit juice concentrates and other related ingredients packaged for the Food Service, Retail market and B2C. They are looking for a self-motivated and customer service oriented Sales Associate to join their team in Cape Town.

JOB DESCRIPTION:

To supervise the operational and organizational standards of the store. Duties will include undertaking administrative tasks, monitoring inventory levels, improving customer satisfaction and meet monthly sales goals. The successful candidate will be reporting to the General Manager.

MAIN DUTIES & RESPONSIBILITIES:

• Tracking online orders by ensuring stock leaving stores via online store is correctly invoiced and accurately packed
• Communicate expected delivery dates and follow up with customers to ensure content delivery
• Manage the day-to-day operations for the Store and Online
• Assist with delivery routings for Online
• Check and manage adequate stock levels for the store and Online
• Manage shop with all incoming calls and walk in customers
• Assist with regular stock takes in store
• Assist when required with processing and track online orders from back end to automatic sales order to invoice
• Ensure all orders are packed timeously
• Ensure paperwork is completed correctly
• Follow up immediately on customer queries and complaints, resolve through excellent customer service
• Consistently meet the stores sales goals
• Assess customer needs and provide assistance and information on product features
• Assist all customers in the store and answer their queries
• Achieve stores sales targets on a monthly, quarterly and yearly basis
• Ensure stock is presentable, within consumable dates and the store is clean and presentable at all times
• Remain knowledgeable on products offered and discuss available options
• Process point of sale purchases
• Handle return of products
• Comply with inventory control procedures
• Suggest ways to improve sales (e.g. planning marketing activities, changing store designs, etc.)

EDUCATIONAL REQUIREMENTS:

• Minimum Matric with mathematics

EXPERIENCE AND SKILLS REQUIRED:

• Proven retail experience
• Hands on experience with point of sale would be advantageous
• Familiar with inventory procedures and stock take
• Computer literate (MS Word, Excel, Outlook)
• Positive and enthusiastic with a pleasant, calm and professional disposition
• Excellent communications and interpersonal skills
• Friendly and energetic personality with customer service focus
• Ability to perform under pressure and address customer complaints in a timely manner
• Ability to work independently and within a team

POPIA

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1. We may retain your personal information in our database for future matching.
2. We may contact you when suitable opportunities arise.
3. The information you have provided to us is true, correct and up to date.

We endeavour to reply to each and every application, however, should you not hear back from us within 14 days please consider your application unsuccessful.