Sales Executive: Used Vehicles

Key Tasks:

• Customer and sales management.
• Develop the business to reach set sales targets for the month.
• Drive specific strategies to retain and grow existing customer base.
• Prospect for new customers and maintain existing customer relationships.
• Sell vehicle features and benefits.
• Handle customer questions and overcome objections.
• Professionally handle the vehicle handover to the customer.
• Manage customer expectations to ensure effective delivery of service.
• Marketing via social media and accepted digital platforms, and promotions.
• Attend regular sales meetings.
• Attend all relevant company and OEM training courses, and any other developmental training opportunities allocated.

Experience Required:

• A minimum of 3 years of retail sales experience in the motor dealership industry is preferred.
• Solid PRE-OWNED vehicle sales background would be of advantage.
• A proven track record of meeting monthly targets and experience in cold calling to develop a client base.

Qualifications Required:

• Senior Certificate (Grade 12)

Other Requirements:

• Valid, unendorsed drivers license
• Computer literate
• Understanding of the compliance governing the retail industry would be an advantage.
• Knowledge of dealership policies and procedures.
• Knowledge of competitive motor industry.

Essential competencies (essential for meeting nearly all job objectives):

• Communication skills in English (read, write & speak)
• Interpersonal ability; working with people, relating to others and networking.
• Listening
• Delivering results
• Customer orientation
• Negotiation
• Persuading and Influencing
• Commercial thinking; keeping up to date with competitor information and market trends; identifies opportunities, and demonstrates financial awareness (i.e. profit, loss, value, costs) related to the role.
• Financial literacy: able to understand relevant financial concepts and do relevant calculations.
• Planning and organising; monitoring own performance against expectations/ targets/ deadlines.
• Digital Dexterity – the ability to understand, adopt and leverage current and emerging digital platforms, social media and relevant technologies to achieve results, and enhance the digitally savvy customer’s expectations and buying experience.
• Learning Agility – an ability to learn, adapt, unlearn, and relearn to keep up with constantly changing conditions.
• Coping with pressure and setbacks; able to work productively in a pressurised environment.
• Initiative and problem solving abilities

Personal Attributes:

• Highly self-motivated, energetic and able to maintain a positive outlook.
• Self-confident
• Determined
• Ethical
• A curious, quick learner:

o Need to acquire thorough knowledge of the vehicles they are selling – not just technical specs; but also information about the manufacturer’s warranty, dealership services, taxes, fees etc.

o Eager to participate in ongoing training opportunities made available by the organization and OEM for development purposes and/or to stay abreast of product or system changes.

• Dedicated
• Calm; able to keep emotions under control.
• An adapter; someone who can adapt their interpersonal style to suit different people or situations.
• A team player
• Reliable
• Results driven and customer orientated