Absa Group Limited's job vacancy, Career and Recruitment Job title : Specialist: External Sales Islamic Banking - Klerksdorp jobs in North West Job Location : North West, Klerksdorp Deadline : July 10, 2024 Quick Recommended Links
Job Description
Planning and Growth
Develop a regional strategy in conjunction with regional stakeholders for business acquisition and growth in the Islamic markets
Develop outcomes based business (sales & service) plans, presenting activities and pipeline across different business matrices (e.g. Schemes penetration, BU collaboration (Retail, Relationship Banking, Public Sector) & hybrid sales)
Own & achieve allocated regional performance targets for the Islamic Banking portfolio of External Sales across B2B, B2C and P2P (Full Team Accountability)
Coordinate team capability to deliver multichannel Islamic sales strategies
Develop strategic business relationships both internally and externally to drive key business acquisition growth and retention objectives in respective markets
Identify, plan and actively participate in opportunities and as an ambassador of Absa be representative at assigned external sales initiatives/engagements areas e.g. Universities, TVETS, Schools, Public Forums, major events and festivals, etc.
Improving overall performance through active management of sales by ensuring high levels of lead generation, execution and cross selling.
Proactively attract new to bank clients in support of market share growth by driving external sales opportunities and converting leads/sales in targeted market
Actively drive, support and maintain customer portfolios through effective collaborative (internal & external) customer relationship management and cross-sell and service solutions.
Proactively identify cross sell opportunities partnering with colleagues to deliver these effectively in the assigned area
Actively monitor, and take accountability, for own sales and service performance across the region and proactively identify opportunities to improve sales and service delivery, or enlist coaching and support where necessary
Perform environmental scanning and keep abreast of developments impacting defined area to ensure proactive responses and relevance
Establish networks within the defined area/portfolio to enlist opportunities for Absa presence at key events and forums in line with the regional or area plans
Execute on Islamic Market sales campaigns and initiatives in partnership with regional and Head Office teams e.g. Student Intake, RB School and Islamic Banking Strategies,
Periodically review the customer value proposition (product mix, pricing) and make recommendations to Head Office in support of improved sales, customer retention and market competitiveness respective targeted markets.
As part of sales activities, collate, post-assessment of regional activities (internal and external), and provides insightful feedback to drive and inform enhancements in sales and service
Implement a customer portfolio based plan to drive cross-sell, channel migration and relationship management in alignment with Regional business objectives
Pro-actively schedule client engagement appointment based on customer assessment, needs analysis and sales opportunities
Effective Time Management through daily sales planning, sales monitoring, sales activities and pipeline growth
Ensure you act in line with the PC Sales Disciplines and New Ways of Work Framework
Customer and Stakeholder Management
Apply high quality of after-sales care and relationship management to all new and existing customers, within portfolio/area
Remain attuned to customer feedback and provide relevant and insightful feedback to ES team leader
Translate customer feedback into actionable insights and relevant recommendations for further External Sales activities and also for assigned branches and areas
Proactively engage customers on needs analysis, as well as, products and services and then enable the delivery of an end-to-end client solution through a thorough understanding of Absa products, Sharia’h compliance and channels
Execute holistic service and customer experience for all clients aligned to the overall PC sales and service principles and methodology
Plan and participate in client engagement routines for improved sales and service delivery
Actively coach, educate and develop customers on products and services within the assigned portfolio
Professionally represent and act as a Brand Ambassador for the Absa business in all (internal and external) engagements/activities
Manage customer experience feedback (complaints and other) and ensure effective resolution at first point of contact or within SLA
Consistent engagement with active participation, in internal and external stakeholder engagements, supported by effective two-way communication, and feedback processes
Prepare, analyse and present performance reporting to stakeholders in support of delivery of business objectives
Colleague
Plan and execute External Sales Student and Youth activities by liaising closely with team and internal stakeholder members
Monitor Islamic Banking Sales Performance and support peers towards attainment of Team performance
Identify process efficiencies and share best practices in the External Sales team
Proactively network & research to stay current on key areas of expertise
Live the Absa Values and support colleague engagement through positive and collaborative team behaviour
Risk and Regulatory Management
Ensure the mitigation of all External Sales related operational and business risks, and that processes are adhered to in compliance with all Absa's policies and procedures at all times
Ensure that all sales tools are optimally managed, including software updates, operational requirements and ready to work procedures
Understand and manage risks and risk events (incidents) relevant to the role, and proactively escalate to Line Management to support risk mitigation
Keep updated of all regulatory requirements and changes and where relevant in branch awareness through aligned sales activity, sales and service reporting and migration planning
Education
National Diplomas and Advanced Certificates: Accounting (Required), National Diplomas and Advanced Certificates: Banking (Required), National Diplomas and Advanced Certificates: Marketing (Required)
*Accounting / Financial Services jobs in south africa
*Specialist: External Sales Islamic Banking - Klerksdorp in Klerksdorp
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