Boldr is a purpose-driven outsourcing partner that builds customized solutions for fast-growing companies. We offer solutions in Data Management, Customer Experience, and Sales Enablement.
You can learn more about our services on our website:
We're also on a quest to rewrite the rules of outsourcing and lead our industry towards an impact-driven mindset. Why? Because we exist to help people grow and develop by creating a positive and measurable impact within our Clients, Company, and Community.
Read about our Impact Work here:
Drop us a line if you're interested in partnering with us! (Or just to say hi) We're always here to help.WHAT IS YOUR ROLE
As a Influencer Social Media Advocate you will be responsible for managing and responding to customer inquiries and feedback across various social media platforms. You will play a vital role in enhancing our brand's online presence and ensuring that customers receive timely and personalized support.
WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.
Requirements
WHAT WILL YOU DO
Social Media Management:
Monitor and actively engage with customer inquiries and comments on social media channels, including but not limited to Facebook, Instagram, Whatsapp and Linkedin.
Respond to customer inquiries promptly, providing accurate information and resolutions.
Customer Engagement:
Build and maintain positive relationships with customers through social media interactions.
Acknowledge and appreciate positive customer feedback and address concerns with empathy and professionalism.
Issue Resolution:
Investigate and resolve customer issues and complaints via social media, ensuring customer satisfaction.
Collaborate with Tier 1 and Tier 2 support teams when necessary to resolve complex issues.
Content Sharing:
Share relevant content, updates, and announcements on social media platforms to engage and inform our customer base.
Feedback Loop:
Compile and report customer feedback, trends, and insights from social media to the relevant teams within the organization.
Advocate for improvements in our products and services based on social media feedback.
Social Media Guidelines:
Adhere to company guidelines and policies when representing the client on social media platforms.
Maintain a consistent and professional brand voice.
WHAT WE'LL LIKE ABOUT YOU
YOU ARE…
Curious and authentic, just like us! #beboldr
An analytical and critical thinker with an eye for even the most minute of details
Passionate about client satisfaction.
YOU HAVE…
Bachelor's degree in marketing or any field related.
Minimum of 2 years of experience in customer support, with a focus on social media management.
Strong understanding of various social media platforms and their best practices.
Previous experience with social media support tools is preferred such as Monday.com, Miro boards and Trello.
Excellent written communication skills, with the ability to craft engaging and concise responses.
Empathetic and customer-centric mindset, with the ability to resolve issues effectively.
Ability to work in a fast-paced and dynamic environment.