Product Manager (Experiences)

About Us

The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.

The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.

About the Role

The Product Manager will join the Experiences pod in Dotdigital’s product team. The role will focus on helping marketers to craft exceptional content and deliver stand-out experiences across a broad range of channels.

You’ll support Dotdigital’s product strategy by focussing on some of our most loved and used products and features. You’ll also help our customers get the most value possible out of all of our products by improving user experience, breaking down barriers to entry, and helping to drive up adoption. This includes our Dotdigital CXDP and our newly acquired product Fresh Relevance (our versatile Enterprise Personalization platform).

With support from the Group Product Manager (Experiences) you will contribute to the Dotdigital product team by:

• Building and owning a product roadmap in your given area of ownership that supports Dotdigital’s product strategy.
• Conducting varied, continuous discovery in collaboration with your development team to unearth opportunities to add value to marketers and set Dotdigital apart from competitors.
• Collaborating with engineers, UX designers, and relevant stakeholders to craft potential solutions and test assumptions to home in on valuable ideas, perform value/risk analysis, and suggest possible success metrics.
• Tracking your success - or failure - and be unafraid to share learnings and give your informed opinion on when to pivot or drive forward.
• Working proactively with internal stakeholders, customers, partners, and prospects to ensure that we meet our product goals.
• Making logical suggestions on pricing and packages when developing new features and/or products.
• Determining and communicating the launch process and reasoning, along with insights and improvements anticipated from previews, sometimes with help.
• Collaborating with Product Marketing to help inform and develop the launch narrative for any solutions you’re launching publicly.
• Driving forward the end-to-end product development lifecycle for your area of responsibility, from concept to launch, including working with development teams within an Agile framework, ensuring the delivery of on-time and value-adding features.

About You

• You’re a Product Manager with demonstrable experience managing end-to-end product development lifecycles from scoping to delivery and post-launch support and iteration following an Agile methodology.
• You make things happen. You’re hands on when it comes to product discovery and delivery. You do everything you can to make sure our products are successful and know when to ask for help to achieve success.
• You’ve got experience of building relationships with customers, partners, customer-facing teams, sales teams, engineers and more.
• You have excellent written and verbal skills, you evangelize your goals to help others understand and work with you to achieve success, and you’re able to have honest, productive conversations.
• You’re super organised and have experience of working in cross-functional engineering teams to execute a product roadmap, and always communicate clearly when there are roadblocks.
• You’re a problem-solver who can also bring together the people and knowledge to solve complex, sometimes technical, problems and ensure successful outcomes for Dotdigital and our customers.
• You’ve got great ownership skills, get valuable things done, and you focus on producing value over just following processes or the latest product framework.

Why Us

Don’t just take our word for it - hear what your future colleagues have to say about working in our team:

"I love working in our product team. We’re super dedicated to improving our products for our customers and it’s a joy working in our team as we’re always sharing experiences and helping each other out"

Colin, Product Manager (Connectivity)

Interview Process

• 15min Screening Call with Team Talent
• 20 minute call with Hiring Manager or the Head of Product to tell you about the role and learn more about you.
• 1 hour interview with 2 members of the product team.
• Final 1 hour interview with 2 members of the product team.

Some of Our Global Benefits

• Parental leave
• Medical benefits
• Paid sick leave
• Dotdigital day
• Share reward
• Wellbeing reward
• Wellbeing Days
• Loyalty reward

DEI commitment

As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.

Legal statement

No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.