Receptionist

Hospitality and Outdoor – Urgent Vacancy – Receptionist – Luxury Guest Villa – Pretoria

Requirements:

• Proven receptionist and front office representative experience
• Proficiency in Microsoft office and all office equipment
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Experience with hotel operating software
• Degree / Diploma in hospitality is a plus

Duties and responsibilities:

• Ensure ultimate guest relations in the lodge and that the “at home” personal attention levels are maintained, and lodge areas are ready for guests at all times. 
• Meet and greet, check in, welcome back and check out guests
• Provide excellent guest relations, constantly seeking feedback from guests on their stay
• Ensure effective communication between reception and all other departments
• Handle all incoming and outgoing telephone, emails and radio calls promptly and courteously.
• Ensure the return of room keys prior to the guests’ departure.
• Host mealtimes as scheduled
• Manage phone reservations
• Monitor and control sales, Assisting guests with purchases in the Shop
• Maintain office and shop security by following safety procedures and controlling access via the reception desk
• Order front office supplies and keep inventory of stock, monitor shop stock and report shortages
• Ensure that the day sheet is completed every day with up-to-date information from Operating system
• Communicate with Reservations daily, making sure all information for arrival guests are up to date
• Complete the Daily Revenue Report and banking daily when the HR & Admin Manager is on leave
• Ensure that transfers, flights, and activities for guests are booked correctly and the details communicated to all relevant departments and that the charges added to the guests’ accounts
• Ensuring that all reservation details are updated correctly and timeously

Package on offer:

• Salary +- R 9500.00
• Live In

Starting date: ASAP