Assistant Front Office Manager

Assistant Front Office Manager - Cape TownFull job descriptionJob Number 24078276Job Category Rooms & Guest Services OperationsLocation The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYFunctionJoin our amazing team and deliver unforgettable and memorable experiences. We are recruiting for an enthusiastic individual with a positive attitude. Reporting to the Front Office Manager, the successful incumbent will be required to provide professional and excellent customer service and is expected to support and assist with the front office operational requirements and all related areas as required and to maintain the exceptional customer service standards expected in accordance with Marriott International and Westin Brand Policies and Procedures.Required Experience & QualificationsAppropriate Tertiary Hospitality qualificationMinimum of 3 years’ experience in a similar position within a 5-star environmentGood leadership, communication and interpersonal skills.Professional DispositionStrong planning and organizing skills to meet deadlinesEffective problem solving, decision making and conflict management skillsAbility to work within a pressurized environmentAbility to use Initiative and be proactive and self-drivenExperience in IR management and disciplinary processesAbility to work without supervision and within a teamAttention to detail pertaining to area of responsibilityMaintain a neat, clean and well-groomed appearance as per company standardsExtensive working knowledge in MS Office in all MS office applications as well as OPERAKey Areas of ResponsibilityEnsure that the highest standards of service in the Front Office departments are maintained and developed at all timesEffectively co-ordinate and organise the operations of the Front Office departmentProvide support and guidance to all Front Office departments to ensure efficiency throughoutAchieve hygiene, health and safety standard requirementsInterviewing, screening and hiring of new employeesAppraising performance; recognition and discipline.Co-ordinate training programmes and skills enhancement initiatives for Front Office staff in guest service, safety, hygiene, etc.Address and resolve both guest and staff concerns.Maintain a safe work environment by ensuring high standards of repair, hygiene and safety.Guest interaction regarding special requestsSupporting Management of Front Desk TeamUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.Encourages and builds mutual trust, respect, and cooperation among team membersSupervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.Ensures employee recognition is taking place on all shifts.Establishes and maintains open, collaborative relationships with employeesMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.Report job