Client Experience Specialist

SUMMARY:
Main Purpose of the Job
To play a key role in shaping the user experience of our digital 
products and services tailored to business clients. Leveraging 
expertise in user interface design and best practices, you will 
collaborate with cross-functional teams to create visually 
appealing and intuitive interfaces that enhance usability, drive 
engagement, and meet the specific needs of business users across various touchpoints. Required to work in an agile environment using design thinking methodology, allowing for rapid iteration and user-centric design solutions

POSITION INFO:
Minimum Education:
Honours Degree in Computer Science/ Information Technology, or
related field with additional Design courses completed. Minimum Experience:
Minimum 2+ years experience in user interface and user
experience design Critical Competencies:
▪ Strong knowledge of business banking products, services, and
industry trends
▪ Ability to design and develop user interfaces for business
banking applications
▪ Proactive attitude and ability to work independently to
identify and address client needs
▪ Attention to detail and ability to multitask in a fast-paced
environment
▪ Proficiency in Microsoft Office Suite and banking software
applications
▪ Knowledge of regulatory compliance requirements related to
business banking operations
▪ Business acumen
▪ Report writing