Field Team Controller

SUMMARY:
Discover a career that goes beyond mere employment; become an agent of change in transforming lives through technology. Our client's vision is to enable affordable internet access in the townships, dominate this segment and control the township connectivity ecosystem. POSITION INFO:
You will be responsible for managing field teams, comprising field team technicians, in a specific area. This role will encompass (including but not limited to) the following tasks:

• Plan tickets for teams every day (project management)
• Manage numerous teams and track daily tickets
• Manage customer and employee grievances
• Sometimes go into the field - liaising with comm pole landlords and users
• Quality assurance of field teams’ work
• Performance management of field team technicians
• Oversee that teams have completed summaries
• Close tickets
• Vehicle management (rentals, inspections etc.)
• Training of field team technicians - when required
• Ensure M-files/any relevant system in use is up to date and clean out any backlogs
• Maintain Excel sheets and ensure they are up to date / reflect reality
• Boost the team morale (team building)
• Assist Head of People/Talent Acquisition Manager with recruitment - Field Team Technicians
• Collaborate with the Head of Customer Engagement to streamline processes, teamwork, and synergy between management and teams
• Managing the booking in and out of tools
• Collaborate with the Head of Customer Engagement to develop training material for field teams (interfacing with clients)
• Collaborate with the People department on any misconduct or poor work performance-related incidents
• Execute general operational duties applicable to your area

Qualifications

• Matric, Diploma and or further studies
• Experience having worked in installations and maintenance
• Experience leading and inspiring a team of passionate individuals
• Experience in operations and project management
• Computer literate with the ability to work on excel and other internal software

Experience

• Minimum of 2-3 years of experience in the telecommunications industry
• Entrepreneurial flair and good knowledge of operations management
• Sound technical industry knowledge (specific to Wi-Fi or Fibre)
• Effective decision-maker and creative problem-solving

NOTE: We ONLY accept online applications. We do not consider direct applications via Whatsapp or email.  The final remuneration package offered by the employer will be determined based on market standards, considering the candidate's qualifications, skills, and level of experience. The employer retains the prerogative to provide a remuneration package that aligns with industry norms and the specific attributes of the selected candidate.