Ops Spec: IT System Analyst Developer

Business unit, Department, Reporting

Business Unit: Operate

Department: Outsourcing & AMS

Core Description

Responsible for developing and maintaining digital automation solutions for both internal and external clients. Defining, designing, developing, testing, documenting, implementation and support of internal business applications. Enhance current platform through integrations throughout the infrastructure to meet the needs of the retail telecom environment

Key Deliverables / Primary Functions

• Develop solutions while ensuring adherence to the solution architecture, standards, and best practices.
• Collaborate with stakeholders to understand their requirements and deliver effective solutions
• Create and analyse functional/technical specifications to confirm user requirements
• Adhere to BCX solution architecture and design, development, testing, and maintenance standards and best practices to meet business requirements and targets for efficiency.
• Participate in automation of internal and external project teams ensuring adherence to solution architecture, standards, and best practices, as well as on-time solution delivery.
• Write SQL queries to extract and manipulate data from relational databases
• Guide end users, as well as team members, in design, development, testing and maintenance of automation projects
• Create well-documented and reusable assets within the Developer solution architecture.
• Create and maintain solution documentation.
• Recommend altering existing processes if needed to improve automation potential.
• Problem solves issues that arise in day-to-day automation operations.
• Assist with the facilitating of training and product sessions for RPA team, business users, and IT.
• Identify and communicate project risks and issues to management.
• Adhere to IT development lifecycle and change management policies
• Provide end-user training, when required
• Remain up to date with current development technologies, including professional training if/when required

Core Functional Skills & Capabilities

Programming and coding

Software testing techniques

Process Orientation

Business Processes

Analytical and Problem Solving

Documentation Management

Core Behavioural Competencies

Delivering Results & Meeting customer expectations

Following instructions & procedures

Applying expertise & Technology

Adhering to principles and values

Analysing

Culture Match

Job Match

Minimum Qualifications

NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology

OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

3 years of experience in software development and its technologies within the telecommunications environment.

If the highest qualification is grade 12, 5 years of experience in the above is required.

Certifications

Java

Microsoft Office Product Suite

Linux certification

Oracle

Python and or PowerShell (experience advantageous)

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

Workplace / Physical Requirements

Hybrid Remote Worker