Delivery Assistant

We sell frozen and chilled foods and a wide variety of groceries. From the beginning the goal was clear, provide top quality products at the best prices with unrivaled service delivery experience and customer satisfaction at its core.KEY RESPONSIBILITIES Assisting the driver in safely transporting and delivering products to designated customer locations, ensuring accuracy and timeliness. POD presentation and signature: Presenting the Proof of Delivery (POD) document to customers, obtaining their signatures as confirmation of receipt, and accurately documenting and recording the delivery information. Assisting in completing invoice correction forms when necessary, ensuring accurate and timely resolution of any invoice discrepancies or errors related to deliveries. Assisting in verifying customer payments, such as cash or checks, according to established procedures, ensuring accuracy and proper documentation. Providing support in loading and unloading products onto and from the delivery vehicle, following proper handling and safety protocols to prevent damage or loss. Interacting with customers in a courteous and professional manner, addressing inquiries, resolving minor issues, and aiding as needed to ensure a positive customer experience. Assisting the driver in navigating delivery routes, using maps or GPS systems, and providing directions or suggestions when necessary to optimize efficiency and timely deliveries. Assisting in maintaining accurate inventory records, including documenting returned or damaged products, and communicating any stock discrepancies to the driver or supervisor. Maintain a clean cab. Product safekeeping: Whilst in-trade, ensure the safeguarding of stock whilst delivering and during overnight routes. Assisting in maintaining accurate and organized delivery documentation, such as PODs, invoices, payment receipts, and other required paperwork, for record-keeping and auditing purposes. Adhering to safety guidelines and using appropriate personal protective equipment (PPE) when performing duties to mitigate potential risks. Establishing and fostering a safe work environment and overall safety compliance. Operate within safety standards. Attend and participate in meetings and support the team in achieving the goals of the operation. Attend coaching and training. Contribute to the overall achievement of the team's goals. Requirements

QUALIFICATIONS & EXPERIENCE

Grade 12 (Matric) certificate or equivalent qualification. Proven experience of at least 2 years in warehousing and logistical environment, with a preference for experience within the FMCG Retail industry.

COMPETENCIES REQUIRED

Building and maintaining relationships with strong interpersonal skills - living out the company values and unique HO HOLA culture. Friendly, helpful, confident yet humble, and able to work well in a team. Ability to work in a highly competitive, fast past and dynamic environment. Excellent communication and interpersonal skills. With the ability to communicate fluently in English (written and verbal). Comprehensive knowledge of Microsoft. Accuracy and attention to detail. Attention to detail, thoroughness, diligence, adherence to safety protocols, time management skills, teamwork, effective communication, efficiency, collaboration, well presented and professional.