Henkel AG & Company, KGaA, is a German chemical and consumer goods company headquartered in Düsseldorf, Germany. It is a multinational company active both in the consumer and industrial sector
YOUR ROLE
Use market and customer analytics to stay up-to-date on eveolving industry trends
Develop and evaluate KPI results and drive innovation and continuous improvement via data driven decisions and actions
Implement continuous process improvement, including policy and procedures
Contribute globally and regionally to best practices, academy/trainings, processes/tools, etc.
Responsible for customer technical training via appropriate formats: academies, Webinars, at customer site, at Henkel facilities, etc.
Drive development of an end-to-end customer experience from identifying new value propositions to enhancing customer service
Leverage customer feedback to align global/regional SBU projects in creating joint value
Give feedback to and proactively seek it from sales, marketing, PD and innovation
Effectively communicate with end-users, co-workers, managers, and other departments
Work with outside vendors and external teams to collect and confirm business and technical requirements
Manage the application development team to ensure quality deliverables
Design, improve, and document application engineering processes
Help to ensure the successful sustainment, development, and enhancement of applications
YOUR SKILLS
ADP, ALBERT
Digital tools
Lean management
Operations
Process excellence
Project management
Quality management
Risk assessment
Training preparation
Finance
Marketing and sales