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Incident Specialist Graduate

Job Description - Incident Specialist Graduate

About our client:
Our client, a listed global leader that provides innovative solutions, is committed to helping some of the world's most well -known brands tackle their most pressing business challenges. With a reputation as a trusted partner to global organisations, the company delivers future -focused solutions that enhance customer experiences and enable businesses to stay ahead of the digital curve. Driven by a passion for innovation and customer success, this company has become known for its reliable and impactful solutions. As a member of this dynamic team, the successful candidate will have the option to work in a hybrid capacity, or in a traditional office environment. Working alongside a high -performing and diverse team of professionals on a global scale, the ideal candidate will bring a proven track record of achievement and a passion for driving results. You will be part of a team contributing to a culture of inclusion, connectedness and an environment surrounded by opportunity.

About the role:
Reporting directly to the Service Desk Lead, this role offers an opportunity to be part of our client's 12 -month Graduate Programme. This is a hybrid role, allowing for 3 days in either the Centurion or Cape Town office with various shift patterns, including occasional weekend, holiday, or extra shifts.

What you will be doing:
  • Play a key role in Major Incident Management, helping to quickly assess the situation, bring the right teams together, manage communication, and support resolution efforts during critical incidents.
  • Be the central coordinator, connecting teams and facilitating action for system -generated events across all systems and environments within your domain.

What our client is looking for:
  • A relevant tertiary qualification, such as a BCom or BA in fields like Linguistics/Communication, Business Systems, or IT.
  • While not essential, some experience in a call center environment would be a great advantage.
  • Strong verbal and written communication skills.
  • Proficient in English, enabling effective communication in a professional business setting.

Job ID:
  • J107090

For a more comprehensive list of opportunities that we have on offer, do visit our website - https://www.parvana.co.uk/careers

Requirements

Incident Specialist Graduate, Incident Management, Hybrid Role (Centurion/Cape Town), 12 -month Graduate Programme, Service Desk

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