The successful candidate's key performance areas will be:
Respond to and resolve tickets on the helpdesk within stipulated timeframes
Provide telephonic support to clients
Provide first and possibly second line support remotely and on site
Maintain reports on all activities and time keeping to line manager
Servicing, repair, configuration of PCs, servers, and network equipment
Assisting with research and implementation of solutions for new products and service offerings along with other system engineers
Rollouts of new installations, network upgrades, projects.Forward cv to; [email protected]
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