Product Support Engineer - Internship

Electrum is a next-generation payment software technology company.

Since 2012, we've delivered trusted, enterprise-grade, cloud-native software to optimise financial transaction processing. Our deep expertise has established us as a respected partner in high-volume, low-value payment schemes, enabling clients to deliver services to millions of South Africans daily.

At Electrum, we are grounded in impact – designing solutions that matter, acting with urgency, and continuously learning as we scale. We believe in creating together – working side by side with our clients and teams to build meaningful, lasting solutions. We prioritise making it safe – encouraging open communication, smart risk-taking, and trust so that creativity and alignment thrive. And we back empowered strong teams – hiring brilliant people, collaborating hard, and holding each other to high standards while leading with empathy and kindness.

When you join the Electrum team, you’ll get to:

• Be part of the entire journey — from the spark of an idea to the final product launch.
• Grow your skills through world-class training and hands-on learning every day.
• Receive mentorship and guidance from industry leaders who are invested in your success.
• Work in a dynamic, innovative workplace where collaboration and creativity thrive.
• Tackle real-world customer challenges and see the impact of your work firsthand.
• Explore plenty of opportunities to grow your career and expand your expertise.
• Gain valuable experience in a leading FinTech environment, contributing to meaningful, high-impact projects.

The role

This is your chance to gain valuable experience in a leading FinTech environment, contribute to meaningful projects, and grow your skills through world-class training and hands-on learning every day. Join us and make an impact!

• Provide first-line technical support to Electrum's clients via phone, email, and our ticketing system.
• Troubleshoot and resolve technical issues related to Value Added Services (VAS) and payment processing, escalating complex problems to senior engineers as needed.
• Contribute to the development and enhancement of internal tools and automation scripts to improve support efficiency.
• Identify areas for process improvement and efficiency gains.
• Document support processes, solutions, and knowledge base articles.
• Participate in team meetings, training sessions, and knowledge sharing initiatives.
• Gain exposure to the complexities of Value Added Services (VAS) and payment processing and transaction switching within the fintech domain.

• Must be currently unemployed.
• Completed a Software Engineering qualification at NQF Level 6.
• Strong analytical, problem-solving, and debugging skills.
• Excellent communication (written and verbal) and interpersonal skills.
• A genuine passion for technology and a strong desire to learn and grow within the fintech industry.
• Ability to work effectively both independently and as part of a collaborative team.
• Ability to write basic code in at least one programming language.
• Ability to write basic SQL scripts.
• Basic understanding of software development principles and familiarity with at least one scripting language (e.g., Python, SQL). Exposure to databases and API integration would be advantageous.

Why Join Electrum?

• We believe in a People First approach, ensuring a culture where you can thrive and make a real difference

Your Career & Culture

• Career Growth: Delivering world-class financial software is challenging, but your effort will earn you hands-on experience with products used by millions, accelerating your career.
• Strong Teams: We keep teams small, focused, and collaborative to maximize impact.
• Transparency: We openly discuss strategy, finances, and salaries. Mistakes are viewed as learning opportunities that we actively discuss.
• Autonomy: We trust you. You're expected to seek out the data needed for informed decisions and manage your own time—knowing when to focus and when to recharge.
• Shared Vision: You'll have the power to shape the vision of how we build the future of financial services.



Practical Perks

1. Here's how we support our culture:
• Generous Leave: Starting at 20 days per year.
• Office Perks (Cape Town): Fully-stocked kitchen and daily catered lunch.
2. Social Life: Regular team activities like hikes, getaways, and dinners