Account Support Manager - Remote Work

Job Description:

We are seeking a motivated and adaptable Account Support Manager to join our team at Mediclinic Southern Africa. This is a remote work position based in Johannesburg, Gauteng, ZA. The Account Support Manager will be responsible for managing client accounts and providing support to ensure client satisfaction and retention.

Responsibilities: - Build and maintain strong relationships with clients to understand their needs and provide high-quality support - Deliver exceptional customer service by addressing client inquiries and issues in a timely and professional manner - Collaborate with internal teams to coordinate account activities and ensure client needs are met - Monitor account performance and identify opportunities for growth and improvement - Provide regular reports and updates to clients on account performance and status - Work closely with Sales and Marketing teams to maximize client retention and revenue opportunities - Stay knowledgeable about industry trends and competitor activities to inform account management strategies

Requirements: - 5 years of experience in account management or a related field - Strong communication and interpersonal skills - Proven ability to build and maintain client relationships - Excellent problem-solving skills and the ability to adapt to changing circumstances - Ability to work independently and prioritize tasks effectively - Proficient in using CRM software and Microsoft Office Suite

Personality traits: Motivated, adaptable

Soft skills: Cooperation, adaptability

Benefits include vision insurance, profit sharing, and employee discounts. Our working environment encourages bold thinking and challenges norms. We are an equal opportunity employer and welcome applicants from all backgrounds.

Deadline to apply: 2024-06-01

Join our team at Mediclinic Southern Africa and help us provide exceptional support to our clients while working remotely. Apply today to be a part of our dynamic and innovative company!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.