Account Support Manager - Remote Work

Job Description:

Netcare is seeking a dynamic and experienced Account Support Manager to join our team on a part-time basis. This position will be based remotely, allowing for flexibility and work-life balance. As a mid-to-senior level role, we are looking for candidates with at least 7 years of relevant experience in account management and support.

Responsibilities: 1. Manage a portfolio of client accounts, ensuring their needs are met and any issues are addressed promptly and effectively. 2. Provide exceptional support to clients, acting as their main point of contact for any inquiries or assistance needed. 3. Develop and maintain strong relationships with key stakeholders within client organizations, including executives and decision-makers. 4. Collaborate with internal teams, including sales, marketing, and product development, to ensure client satisfaction and retention. 5. Analyze account performance metrics and prepare reports for clients, highlighting areas of success and opportunities for improvement. 6. Assist in the development of account management strategies and initiatives to drive growth and revenue.

Requirements: 1. Bachelor's degree in business, marketing, or a related field. 2. Strong interpersonal skills and the ability to effectively communicate with clients at all levels. 3. Proven track record in account management, with a focus on client support and satisfaction. 4. Experience working in a remote environment and managing clients and projects independently. 5. Proficiency in project management tools and CRM software. 6. Energetic personality and the ability to work autonomously in a fast-paced environment.

Personality Traits: 1. Independent: Able to work effectively without constant supervision and make decisions autonomously. 2. Energetic: Proactive and enthusiastic, with a positive attitude towards challenges and new opportunities.

Soft Skills: 1. Excellent presentation skills, with the ability to effectively communicate complex information to clients and stakeholders. 2. Strong project management skills, with a focus on meeting deadlines and managing multiple tasks simultaneously.

Benefits: 1. Company transportation for client meetings and events. 2. Disability insurance to protect employees in case of unexpected illness or injury. 3. Retirement plan to help employees save for their future financial security.

Working Environment: At Netcare, we value autonomy and independence, trusting our employees to excel in their roles and take ownership of their work. We provide a supportive and collaborative environment where employees are encouraged to innovate and grow professionally.

Equal Opportunity Statement: Netcare is an equal opportunity employer and is committed to a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.