Account Support Manager - Remote Work

Job Description:

Gold Fields, a well-established mining company, is seeking a passionate and reliable Account Support Manager to join our team on a part-time basis for remote work based in Johannesburg, Gauteng, ZA. As a Mid-to-Senior Level professional with at least 7 years of experience in account management, you will play a crucial role in supporting our clients and ensuring their needs are met.

Responsibilities: - Manage a portfolio of key accounts, acting as the main point of contact for all account-related matters - Develop strong relationships with clients to understand their needs and provide tailored solutions - Collaborate with internal teams to ensure smooth delivery of services and products to clients - Identify opportunities for upselling and cross-selling, maximizing revenue from existing accounts - Monitor account performance and prepare reports to track key metrics and success factors - Provide training and support to clients on how to use our products effectively - Handle any issues or complaints from clients in a timely and professional manner - Stay up to date with industry trends and market dynamics to provide strategic recommendations to clients

Requirements: - 7+ years of experience in account management or a related field - Proven track record of managing key accounts and achieving revenue targets - Strong interpersonal skills and the ability to build relationships with clients at all levels - Excellent communication and presentation skills - Team player with a collaborative mindset and a passion for customer service - Ability to work independently and manage multiple tasks simultaneously - Proficiency in CRM software and Microsoft Office suite

Personality Traits: - Reliable and accountable for delivering results - Passionate about providing exceptional service to clients

Soft Skills: - Strong teamwork skills and the ability to collaborate effectively with colleagues - Excellent presentation skills to engage and influence clients

Benefits: - Training & professional development opportunities to enhance your skills and knowledge - Paid overtime for any additional work beyond regular hours - Employee discounts on company products and services

Working Environment: - At Gold Fields, we believe in creating a joyful and vibrant work environment where employees feel motivated and valued for their contributions. We strive to foster a culture of teamwork, innovation, and excellence.

Equal Opportunity Statement: Gold Fields is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified candidates are encouraged to apply.

Deadline to Apply: Candidates must submit their applications by July 5, 2024, to be considered for the Account Support Manager position. Join us at Gold Fields and contribute to our mission of delivering exceptional service to our clients.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.