Call Center Associate - Remote Work

Job Description:

Adcock Ingram is seeking a highly motivated and reliable Call Center Associate to join our team on a part-time basis. As a remote worker based in Pretoria, Gauteng, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: - Answering incoming calls and responding to customer inquiries in a professional and timely manner - Resolving customer complaints and issues effectively - Making outbound calls to follow up on customer orders or appointments - Documenting all customer interactions accurately in the database - Collaborating with team members to ensure a seamless customer experience - Meeting quality and productivity targets set by management - Adhering to company policies and procedures at all times

Requirements: - Minimum of 3 years of experience in a customer service or call center role - Energetic and reliable individual with a positive attitude - Strong attention to detail and excellent planning skills - Ability to work independently and prioritize tasks effectively - Excellent communication and interpersonal skills - Proficient computer skills and ability to learn new software quickly - High school diploma or equivalent required

Benefits: - Joining Bonus - Disability insurance - Parental leave - Remote work flexibility

Working Environment: At Adcock Ingram, we foster a culture that challenges norms and encourages bold thinking. As a Call Center Associate, you will have the opportunity to grow and develop your skills in a supportive and inclusive environment.

Equal Opportunity Statement: Adcock Ingram is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, or any other unique characteristic.

Deadline to Apply: May 18, 2024

Join our team and make a difference in the lives of our customers! Apply now to become a Call Center Associate at Adcock Ingram.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.