Call Center Associate - Remote Work

Job Description:

Investec is seeking a Call Center Associate to join our team on a part-time basis. This role will be remote, allowing you to work from the comfort of your own home. As a Call Center Associate, you will be responsible for handling inbound and outbound calls from customers, addressing their inquiries, resolving issues, and providing exceptional customer service.

Responsibilities: 1. Handle a high volume of inbound and outbound calls in a professional and courteous manner. 2. Assist customers with inquiries, account updates, and issue resolution. 3. Document all customer interactions accurately in the system. 4. Follow company policies and procedures to ensure customer satisfaction. 5. Meet and exceed performance targets for call quality, productivity, and customer satisfaction. 6. Collaborate with team members and other departments to address customer needs effectively. 7. Continuously improve product knowledge and customer service skills.

Requirements: 1. Minimum of 2 years of experience in a call center or customer service role. 2. Adaptable and motivated individual who can thrive in a fast-paced environment. 3. Excellent cooperation and emotional intelligence skills. 4. Strong communication and interpersonal skills. 5. Ability to work independently and as part of a team. 6. Proficiency in Microsoft Office and CRM software. 7. High school diploma or equivalent required.

Benefits: - Medical coverage - Paid Time Off (PTO) - Vision insurance

Working Environment: As a Call Center Associate at Investec, you will work in a dynamic and data-driven environment. You will leverage data to inform decisions and drive strategic initiatives that enhance the customer experience and drive business growth.

Equal Opportunity Statement: Investec is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees can thrive.

Deadline to apply: June 12, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.