Call Center Manager - Remote Work

Job Description:

As a Call Center Manager at AngloGold Ashanti, you will be responsible for overseeing the remote call center operations located in Soweto, Gauteng, ZA. This part-time position requires a Mid-to-Senior Level professional with at least 8 years of experience in call center management or a related field.

Responsibilities: 1. Develop and implement call center policies and procedures to ensure efficient and effective customer service. 2. Monitor call center performance metrics and provide regular reports to senior management. 3. Recruit, train, and supervise a team of remote call center agents. 4. Conduct regular performance evaluations and provide feedback and coaching to agents. 5. Resolve escalated customer complaints and issues in a timely and professional manner. 6. Collaborate with other departments to improve processes and procedures that impact customer interactions. 7. Stay up-to-date on industry trends and best practices in call center management.

Requirements: 1. Bachelor's degree in Business Administration or a related field. 2. Proven experience as a call center manager or similar role. 3. Excellent communication and interpersonal skills. 4. Strong leadership and decision-making abilities. 5. Proficiency in CRM software and call center technology. 6. Dedicated and independent personality traits. 7. Creativity and adaptability in problem-solving. 8. Equal Opportunity Statement: AngloGold Ashanti is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Benefits: - Relocation allowance - Vision insurance - Life insurance

Working Environment: At AngloGold Ashanti, we embrace a culture that challenges norms and encourages bold thinking. As a Call Center Manager, you will have the opportunity to lead a dynamic and diverse team from the comfort of your own home.

Don't miss the deadline to apply for this exciting opportunity by April 17, 2024. Join us in shaping the future of customer service at AngloGold Ashanti!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.