Call Center Representative - Remote Work

Job Description:

We are looking for a motivated and customer-focused Call Center Representative to join our team at Pick n Pay Stores. This is a part-time remote position based in Durban, KwaZulu Natal, ZA. The ideal candidate will have at least 2 years of experience in a call center or customer service role, and possess a resilient and dedicated personality.

Responsibilities: 1. Answering inbound calls from customers and addressing their inquiries or concerns in a professional and timely manner. 2. Making outbound calls to follow up with customers on previous interactions or to provide additional information. 3. Providing exceptional customer service and ensuring customer satisfaction with every interaction. 4. Logging all customer interactions accurately in the system and updating customer records as needed. 5. Collaborating with other team members to resolve complex customer issues and escalate to management when necessary. 6. Adhering to all company policies and procedures related to customer service and data privacy.

Requirements: 1. Minimum of 2 years of experience in a call center or customer service role. 2. Excellent communication skills and a strong customer focus. 3. Ability to work independently and meet performance goals. 4. Strong problem-solving skills and the ability to think quickly on your feet. 5. People management and decision-making skills. 6. Resilient and dedicated personality traits.

Benefits: - Paid sick leave - Profit sharing - Disability insurance

Working Environment: At Pick n Pay Stores, we strive to create a culture of diversity and inclusivity where every team member feels a sense of belonging. As a Call Center Representative, you will have the opportunity to pave the way for a more inclusive and supportive work environment.

Equal Opportunity Statement: Pick n Pay Stores is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.