Call Center Specialist - Remote Work

Job Description:

We are seeking a Call Center Specialist to join our team at Massmart Holdings. This is a remote work position based in Pretoria, Gauteng, ZA. As a Call Center Specialist, you will be responsible for handling inbound and outbound calls to assist customers with their inquiries and provide exceptional customer service.

Responsibilities: 1. Handling a high volume of incoming calls in a professional manner. 2. Assisting customers with product inquiries, account issues, and order status updates. 3. Resolving customer complaints and issues in a timely and efficient manner. 4. Providing accurate information and solutions to customers. 5. Documenting all customer interactions in the CRM system. 6. Collaborating with other team members to ensure a seamless customer experience. 7. Conducting research as needed to provide customers with the most relevant information. 8. Meeting and exceeding customer satisfaction goals.

Requirements: 1. 1 year of experience in a customer service or call center role. 2. Excellent communication skills, both verbal and written. 3. Ability to multitask and prioritize work in a fast-paced environment. 4. Strong problem-solving skills and attention to detail. 5. Hardworking and confident personality traits. 6. Teamwork and research skills. 7. Proficiency in using computer systems and CRM software. 8. High school diploma or equivalent.

Benefits: 1. Employee discounts on company products. 2. Parental leave for new parents. 3. Visa sponsorship for eligible candidates.

Working Environment: At Massmart Holdings, we value creativity and innovation. Our team is encouraged to think outside the box and bring fresh ideas to the table. We foster a culture of collaboration and support, where every team member's contribution is valued.

Equal Opportunity Statement: Massmart Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace for all employees.

Deadline to apply: 2024-05-04

If you meet the requirements and are looking for a part-time remote work opportunity where you can showcase your customer service skills, apply now to join our dynamic team as a Call Center Specialist at Massmart Holdings.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.