Chat Support Assistant - Remote Work

The Bidvest Group is seeking a motivated and detail-oriented Chat Support Assistant to join our remote team in Soweto, Gauteng, ZA. This part-time position is ideal for individuals with at least 2 years of experience and who possess strong communication and project management skills.

**Responsibilities:** - Providing chat support to customers in a professional and timely manner - Assisting customers with inquiries, troubleshooting technical issues, and resolving complaints - Collaborating with other team members to ensure seamless customer experience - Documenting customer interactions and feedback for further analysis - Adhering to company policies and procedures while maintaining a high level of customer satisfaction

**Requirements:** - Minimum 2 years of experience in a customer service or support role - Strong communication skills and ability to effectively convey complex information in a clear and concise manner - Excellent project management skills with the ability to prioritize tasks and meet deadlines - Hardworking and adaptable to changing work environments - Ability to work remotely and independently - Proficiency with chat support software and other relevant tools - High school diploma or equivalent required, college degree preferred

**Benefits:** - Company-provided equipment for remote work - Paid overtime opportunities - Dental insurance coverage - Opportunities for career development and advancement within the company

**Working Environment:** At Bidvest Group, we are committed to fostering a diverse and inclusive work environment where all employees feel valued and respected. We strive to create a culture of belonging where individuals from all backgrounds can thrive and contribute to our success.

**Equal Opportunity Statement:** Bidvest Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are committed to building a diverse and inclusive workforce that reflects the communities we serve.

If you meet the requirements and are interested in joining our team as a Chat Support Assistant, please submit your application by the deadline of 2024-05-11. We look forward to receiving your application and potentially welcoming you to the Bidvest Group family.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.