Chat Support Assistant - Remote Work

Job Description: MMI Holdings is seeking a Chat Support Assistant to join our team on a part-time basis. This position will be remote-based, allowing you the flexibility to work from the comfort of your own home. As a Chat Support Assistant, you will be responsible for providing exceptional customer service and technical support through online chat platforms.

Responsibilities: - Respond to customer inquiries and provide timely and accurate solutions via chat - Troubleshoot technical issues and provide step-by-step guidance to customers - Maintain a positive and professional attitude towards customers at all times - Escalate complex issues to the appropriate teams for resolution - Document all interactions with customers accurately and thoroughly - Stay up-to-date on product knowledge and company policies to provide accurate information to customers - Meet and exceed performance targets set by the company

Requirements: - 4 years of experience in customer service or technical support - Strong communication skills and a knack for problem-solving - Ability to work independently and manage multiple chats simultaneously - Hardworking and energetic personality - Strong analytical skills and emotional intelligence - Proficiency in typing and navigating online chat platforms - High school diploma or equivalent required

Benefits: - Paid overtime opportunities - Remote work flexibility - Free food provided during scheduled breaks - Competitive hourly rate

Working Environment: At MMI Holdings, we pride ourselves on fostering a flexible work environment that embraces change with speed and efficiency. Our team works collaboratively to support one another and provide the best customer service possible. With remote work capabilities, you have the freedom to work in a way that suits your lifestyle while still being a valuable member of our team.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: MMI Holdings is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.