Chat Support Officer - Remote Work

Job Description:

Remgro is currently seeking a part-time Chat Support Officer to join our team in Soweto, Gauteng, ZA. This is a remote work position suitable for individuals with at least 1 year of experience. As an Entry Level Chat Support Officer, you will be responsible for providing high-quality customer service through chat interactions with clients.

Responsibilities: - Respond to customer inquiries and provide support through chat - Resolve customer issues and complaints in a timely manner - Collaborate with other team members to ensure customer satisfaction - Maintain accurate records of customer interactions and transactions - Identify and escalate priority issues as needed - Stay up-to-date on product knowledge and company policies - Work independently to meet performance targets and goals

Requirements: - 1 year of experience in customer service or a related field - Hardworking and independent personality traits - Strong communication skills and ability to cooperate with team members - Excellent negotiation skills to address customer concerns effectively - Proficiency in using chat support tools and platforms - High school diploma or equivalent

Benefits: - Company-provided equipment for remote work - Disability insurance coverage - Parental leave options - Opportunities for professional development and growth

Working Environment: At Remgro, we are committed to paving the way for diversity and inclusivity in the workplace. We strive to create a culture of belonging where all employees feel valued and respected for their unique contributions. Our Chat Support Officers play a crucial role in upholding these values through positive and engaging customer interactions.

Equal Opportunity Statement: Remgro is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce that reflects the communities we serve. All qualified individuals are encouraged to apply.

Deadline to Apply: 2024-06-10

Join our team at Remgro and help us deliver exceptional customer service through chat support. Apply now and be part of a dynamic and inclusive work environment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.