Client Service Assistant - Remote Work

Job Description:

Woolworths Holdings is seeking a dedicated Client Service Assistant to join our team on a part-time remote basis in Pretoria, Gauteng, ZA. As an Associate Level position, we require a candidate with at least 3 years of experience in client services. The ideal candidate is driven, energetic, detail-oriented, and possesses critical thinking skills.

Responsibilities: - Provide exceptional customer service to clients through various communication channels, including phone, email, and chat - Assist clients with product inquiries, order tracking, and issue resolution - Maintain accurate client records and documentation - Collaborate with cross-functional teams to address client needs and escalations - Leverage data to inform decisions and drive strategic initiatives - Stay up-to-date on product knowledge and industry trends - Identify opportunities for process improvements to enhance the client experience

Requirements: - Bachelor's degree in Business Administration or related field preferred - Minimum of 3 years of experience in client services - Proficiency in Microsoft Office Suite and CRM software - Excellent communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Attention to detail and strong problem-solving abilities - Proven track record of meeting and exceeding client expectations

Benefits: - Relocation allowance for eligible candidates - Paid Time Off (PTO) for work-life balance - Training and professional development opportunities to enhance skills and knowledge

Equal Opportunity Statement: Woolworths Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-05-06

If you meet the requirements and are ready to join a dynamic team that values client satisfaction and continuous improvement, apply now to become our Client Service Assistant!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.