Client Service Associate - Remote Work

Job Description:

Gold Fields, a leading mining company, is seeking a Client Service Associate to join our team on a part-time basis. This position will be remote, with the opportunity to work from home. As an Associate Level role, we are looking for someone with at least 4 years of experience in a client service or related field.

Responsibilities: - Manage client relationships and provide exceptional service to ensure client satisfaction - Communicate with clients via phone, email, and video conferencing to address their needs and concerns - Assist clients with account inquiries, transactions, and general support - Collaborate with internal teams to resolve client issues and escalate when necessary - Understand and adhere to company policies, procedures, and compliance regulations - Track and report on client interactions and feedback to identify trends and areas for improvement - Participate in training and development programs to enhance your knowledge and skills in client service

Requirements: - Energetic and driven personality with a passion for delivering excellent client service - Strong adaptability skills to navigate remote work and changing client needs - Ability to think strategically and plan effectively to meet client goals - Excellent communication and interpersonal skills - Proficiency in Microsoft Office suite and CRM software - Bachelor's degree in Business, Finance, or related field preferred

Benefits: - Medical coverage for you and your family - Gym membership to promote health and wellness - Retirement plan options for long-term financial security

Working Environment: At Gold Fields, we strive to cultivate leaders who foster inclusivity and mentorship within our organization. We believe in creating a supportive and collaborative work environment where all employees can succeed and thrive.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: Gold Fields is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.