Client Service Manager - Remote Work

Job Description:

MTN South Africa is seeking a dynamic Client Service Manager to join our team in a remote work capacity. As a Client Service Manager, you will be responsible for maintaining strong relationships with clients, ensuring their needs are met, and driving business growth through exceptional customer service. This part-time position at the Associate level requires at least 5 years of experience in a client service or sales role.

Responsibilities: - Act as the main point of contact for clients, addressing their inquiries and concerns in a timely and professional manner - Build and maintain strong relationships with clients to ensure satisfaction and loyalty - Work closely with the sales team to identify new business opportunities and drive revenue growth - Analyze client feedback and data to identify areas for improvement and implement strategies to enhance the overall client experience - Collaborate with cross-functional teams to ensure client expectations are met and exceeded - Develop and maintain client service policies and procedures to streamline processes and improve efficiency - Prepare regular reports on client satisfaction, retention, and revenue metrics

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - Proven track record in client service or sales, with at least 5 years of experience - Excellent communication and interpersonal skills - Strong organizational and time management abilities - Ability to work independently and as part of a team - Driven and confident personality traits - Strong teamwork and planning skills - Proficiency in Microsoft Office and CRM software

Benefits: - Company-provided equipment for remote work - Free accommodation for business-related travel - Relocation allowance for eligible candidates

Working Environment: At MTN South Africa, we are committed to supporting our employees in their personal and professional development. We provide a positive and inclusive working environment where employees can thrive and grow in their careers.

Equal Opportunity Statement: MTN South Africa is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.