Client Service Specialist - Remote Work

The Client Service Specialist at Distell Group is responsible for providing top-notch customer service to our clients remotely. This role involves handling client inquiries, resolving issues, and ensuring a positive experience for our customers.

Responsibilities: 1. Responding to client inquiries via phone, email, or chat in a timely and professional manner. 2. Resolving client issues and escalations effectively and efficiently. 3. Maintaining accurate records of client interactions and transactions. 4. Collaborating with other departments to address client needs and concerns. 5. Identifying opportunities for upselling or cross-selling our products and services. 6. Providing feedback to the team on trends in client inquiries and concerns.

Requirements: 1. Excellent communication skills, both written and verbal. 2. Strong customer service orientation and ability to handle difficult situations with tact and diplomacy. 3. Driven and energetic personality, with a passion for helping others. 4. People management skills and ability to work well in a team environment. 5. Exceptional time management skills and ability to prioritize tasks effectively. 6. Willingness to learn and adapt to new technologies and processes.

Benefits: 1. Joining Bonus 2. Medical coverage 3. Travel opportunities

Working Environment: At Distell Group, we encourage a culture of ongoing learning and development for personal and professional growth. Our remote work setup allows for flexibility and work-life balance, while still maintaining a high level of customer service.

Equal Opportunity Statement: Distell Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse workforce and fostering an inclusive work environment.

Deadline to apply: 2024-05-06

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.