Client Support Assistant - Remote Work

Job Description: We are looking for a confident and resilient Client Support Assistant to join our remote team at Hilton in Cape Town, Western Cape, ZA. As an Associate level role, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and issues are resolved in a timely manner. Your role will be crucial in maintaining positive client relationships and contributing to the overall success of our business.

Responsibilities: - Manage incoming client inquiries via email, phone, or chat, providing timely and accurate responses - Collaborate with internal teams to address client needs and resolve issues effectively - Track client interactions and maintain accurate records in our CRM system - Support the implementation of new client initiatives and projects - Assist in developing client support resources and materials - Conduct client satisfaction surveys and analyze feedback to identify areas for improvement - Communicate with clients to gather feedback and testimonials for marketing purposes - Continuously improve client support processes and procedures to enhance overall client experience

Requirements: - 3 years of experience in a client support or customer service role - Strong project management and negotiation skills - Excellent communication and interpersonal skills - Ability to work independently and prioritize tasks effectively - Proficiency in CRM systems and Microsoft Office Suite - Bachelor's degree in Business Administration or related field preferred - Comfortable working remotely and managing time efficiently - Visa sponsorship available - Dental insurance and travel & spending expenses provided - Must thrive in an environment that embraces and navigates change seamlessly

Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-06-12

If you meet the requirements and are excited about joining a dynamic and remote team at Hilton, apply now! We look forward to welcoming you to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.