Client Support Associate - Remote Work

Job Description:

FirstRand is seeking a dedicated and energetic Client Support Associate to join our remote team in Soweto, Gauteng. As a Client Support Associate, you will be responsible for providing exceptional customer service and support to our clients. This part-time entry-level position is perfect for individuals who are hardworking, proactive, and thrive in a fast-paced environment.

Responsibilities: 1. Serve as the main point of contact for client inquiries and concerns via phone, email, and chat. 2. Assist clients with account setup, troubleshooting, and general support inquiries. 3. Work closely with the sales team to provide seamless onboarding and after-sales support to clients. 4. Collaborate with internal teams to address client issues and provide timely resolutions. 5. Maintain accurate and detailed records of client interactions and transactions. 6. Identify opportunities to upsell products or services based on client needs. 7. Contribute to the development of client support resources and training materials. 8. Continuously seek feedback from clients to improve overall customer satisfaction.

Requirements: 1. High school diploma or equivalent. 2. Excellent communication and interpersonal skills. 3. Ability to work independently and prioritize tasks effectively. 4. Strong project management skills and attention to detail. 5. Creative problem-solving abilities. 6. Comfortable working in a remote environment. 7. Proficiency in Microsoft Office Suite and CRM software. 8. No prior work experience required.

Benefits: - Life insurance - Paid Time Off (PTO) - Company transportation

Working Environment: At FirstRand, we are committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive work environment where all employees feel valued and respected.

Equal Opportunity Statement: FirstRand is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-05-25

If you are an energetic and hardworking individual with a passion for customer service, we encourage you to apply for the Client Support Associate position at FirstRand. Join our team and help us deliver outstanding support to our valued clients.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.