Client Support Associate - Remote Work

salary Salary :

R16,947 - 26,362 monthly

icon briefcase Job Type : Part-Time
icon remote-alt Remote / Work from Home

Number of Applicants

 : 

000+

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🔥 Urgent

✨ Immediate Start

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Open only for candidates based in South Africa

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Job Description - Client Support Associate - Remote Work

Job Description:


Imperial Logistics is seeking a passionate and adaptable Client Support Associate to join our team on a part-time remote basis. As an Associate Level role, we are looking for candidates with a minimum of 4 years of experience in a similar position.


Responsibilities: 1. Provide exceptional client support through various communication channels, including email, phone, and chat. 2. Resolve client inquiries and issues in a timely and professional manner. 3. Collaborate with internal teams to ensure client needs are met and exceeded. 4. Maintain accurate records of client interactions and transactions. 5. Assist with client onboarding and training processes. 6. Identify opportunities for upselling and cross-selling our products and services. 7. Continuously update and improve client support processes to enhance the overall client experience. 8. Stay up-to-date on industry trends and best practices in client support.


Requirements: 1. Bachelor's degree in Business Administration or a related field. 2. Strong communication and interpersonal skills. 3. Adaptability and ability to work in a fast-paced environment. 4. Experience in people management or client-facing roles. 5. Proficiency in Microsoft Office and CRM software. 6. Ability to work independently and as part of a remote team. 7. Strong problem-solving skills and attention to detail. 8. A passion for providing excellent client service.


Personality Traits: 1. Passionate about client support and exceeding client expectations. 2. Adaptable to changing priorities and client needs.


Soft Skills: 1. Adaptability in handling various client situations. 2. People management skills to effectively communicate with clients and internal teams.


Benefits: 1. Life insurance coverage. 2. Opportunities for travel. 3. Relocation allowance for eligible candidates.


Working Environment: At Imperial Logistics, we embrace a culture that challenges norms and encourages bold thinking. Join us in a dynamic and innovative work environment where your contributions make a real impact.


Equal Opportunity Statement: Imperial Logistics is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.


Deadline to Apply: May 28, 2024


Don't miss this opportunity to join a leading logistics company and make a difference in the world of client support. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Client Support Associate - Remote Work posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in South Africa

This job is no longer accepting applications.

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