Client Support Manager - Remote Work

Job Description:

Exxaro Resources is seeking a Client Support Manager to join our team on a remote, part-time basis. As a Client Support Manager, you will be responsible for providing exceptional customer service and support to our clients in Cape Town, Western Cape, ZA. This position is at a mid-to-senior level and requires a minimum of 6 years of experience in a client-facing role.

Responsibilities: - Establish and maintain strong relationships with clients, ensuring their needs are met and issues are resolved in a timely manner - Serve as the primary point of contact for client inquiries, concerns, and escalations - Collaborate with internal teams to ensure client satisfaction and deliver on service level agreements - Proactively identify opportunities to improve client support processes and procedures - Analyze customer feedback and data to identify trends and areas for improvement - Lead negotiations with clients to address any contractual or service-related issues - Provide regular updates and reports on client interactions and outcomes

Requirements: - 6+ years of experience in a client support or customer service role - Bachelor's degree in a related field (preferred) - Proven track record of successfully managing client relationships and exceeding customer expectations - Strong communication, negotiation, and problem-solving skills - Resilient and resourceful personality traits - Excellent analytical skills with the ability to interpret data and make informed decisions - Ability to work independently and remotely with minimal supervision - Proficiency in CRM software and Microsoft Office Suite

Benefits: - Company transportation for client visits - Travel and spending expenses covered - Dental insurance coverage - Recognition and rewards based on performance and merit

Equal Opportunity Statement: Exxaro Resources is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: 2024-07-15

Join Exxaro Resources as a Client Support Manager and be part of a dynamic team that values performance, integrity, and excellence. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.