Contact Center Assistant - Remote Work

Adcock Ingram is seeking a Contact Center Assistant to join our team on a part-time basis. This role will be remote, allowing you to work from the comfort of your own home. As a Contact Center Assistant, you will be responsible for providing support to our contact center team, handling incoming calls, emails, and messages from customers, and assisting with various administrative tasks.

Responsibilities: - Answer incoming calls and respond to customer inquiries in a professional and timely manner - Manage and respond to customer emails and messages efficiently - Provide accurate information to customers regarding products, services, and company policies - Assist with order processing, billing inquiries, and product returns - Maintain customer records and ensure that all information is up to date and accurate - Collaborate with other team members to resolve customer issues and escalate to management when necessary - Complete any additional tasks or projects as assigned by the contact center manager

Requirements: - Minimum of 2 years of experience in a customer service or contact center role - Reliable and adaptable personality traits - Strong analytical and planning skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office applications and customer service software - High school diploma or equivalent required

Benefits: - Company-provided transportation for in-person training or meetings - Profit-sharing opportunities - Paid Time Off (PTO) for part-time employees - Opportunities for unlimited personal and professional growth within the company

Equal Opportunity Statement: Adcock Ingram is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

If you meet the requirements and are interested in this opportunity, please submit your application by the deadline of May 7, 2024. We look forward to reviewing your qualifications and potentially welcoming you to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.