Contact Center Manager - Remote Work

Job Description:

Netcare is seeking a Contact Center Manager to join our team on a part-time, remote basis. As the Contact Center Manager, you will be responsible for overseeing the operations and performance of our contact center team. This role requires a high level of leadership and communication skills, as well as a strong understanding of customer service best practices.

Responsibilities: - Manage and lead a team of contact center agents to ensure high levels of customer service and satisfaction - Develop and implement policies and procedures to improve contact center efficiency and effectiveness - Monitor and analyze key performance metrics to identify areas for improvement - Provide ongoing training and support to contact center agents to ensure they have the skills and knowledge needed to succeed - Collaborate with other departments to resolve customer issues and improve the overall customer experience - Handle escalated customer complaints and issues in a timely and professional manner - Conduct regular performance evaluations and provide feedback to contact center agents - Stay up-to-date on industry trends and best practices in customer service and contact center management

Requirements: - 8 years of experience in contact center management or a related field - Hardworking and confident personality traits - Strong planning and cooperation skills - Excellent communication and leadership abilities - Ability to work independently and remotely - Proficiency in contact center software and CRM systems - Bachelor's degree in a related field is preferred

Benefits: - Training & professional development opportunities - Disability insurance coverage - Gym membership reimbursement - A dynamic workplace that values teamwork, fosters innovation, and promotes shared success

Equal Opportunity Statement: Netcare is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.