Contact Center Manager - Remote Work

Job Description:

We are looking for a dynamic and experienced Contact Center Manager to join our team at Tiger Brands. This is a part-time remote work position based in Johannesburg, Gauteng, ZA. The ideal candidate will have a minimum of 8 years of experience in contact center management and be comfortable working independently in a remote setting.

Responsibilities: - Oversee the daily operations of the contact center, including managing a team of customer service representatives and ensuring that performance targets are met. - Develop and implement strategies to improve customer satisfaction and retention rates. - Monitor key performance indicators (KPIs) and provide regular reports to senior management. - Collaborate with other departments to address customer inquiries and resolve issues in a timely manner. - Conduct regular training sessions for contact center staff to ensure that they are equipped to handle customer inquiries effectively. - Stay up-to-date on industry trends and best practices in contact center management.

Requirements: - Minimum of 8 years of experience in contact center management. - Proven track record of meeting or exceeding performance targets. - Strong leadership skills and the ability to motivate a team. - Excellent communication skills, both written and verbal. - Energetic and adaptable personality traits. - Critical thinking and people management soft skills.

Benefits: - Visa sponsorship for eligible candidates. - Paid overtime for hours worked beyond the standard schedule. - Paid Time Off (PTO) for vacation and personal days. - Supportive working environment that encourages personal and professional development.

Equal Opportunity Statement: Tiger Brands is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, or disability. We are committed to creating a diverse and inclusive work environment where all employees can thrive.

Deadline to apply: 2024-06-10

If you meet the requirements and are looking for a challenging and rewarding opportunity in contact center management, we encourage you to apply for this position. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.