Contact Center Representative - Remote Work

Job Description:

Anglo American Platinum is seeking a Contact Center Representative to work remotely from Durban, KwaZulu Natal. This part-time position is at the Associate Level and requires a minimum of 2 years of experience in customer service or a related field. The ideal candidate will have a hardworking and independent personality, along with strong critical thinking and research skills.

Responsibilities: 1. Handle inbound and outbound customer inquiries via phone, email, and live chat. 2. Provide excellent customer service by addressing customer issues and concerns in a timely and professional manner. 3. Research and resolve customer complaints and escalate to management when necessary. 4. Maintain accurate records of customer interactions and transactions in the company's database. 5. Collaborate with other departments to ensure customer satisfaction and resolution of problems. 6. Meet departmental KPIs and targets for customer satisfaction and response time.

Requirements: 1. Excellent communication skills, both verbal and written. 2. Proficiency in Microsoft Office and CRM software. 3. Ability to multitask and prioritize in a fast-paced environment. 4. Strong problem-solving skills and attention to detail. 5. Previous experience in a contact center or customer service role is preferred. 6. Must have a reliable internet connection and a quiet workspace for remote work.

Benefits: 1. Relocation allowance for eligible employees. 2. Company transportation provided for on-site training or meetings. 3. Employee discounts on company products and services. 4. Opportunities for career advancement within the organization.

Working Environment: At Anglo American Platinum, we promote equality and fairness for all employees. Our diverse and inclusive work environment encourages collaboration, innovation, and personal growth. We believe in providing a supportive atmosphere where employees can thrive and succeed.

Deadline to Apply: The deadline to apply for the Contact Center Representative position is July 13, 2024. Interested candidates are encouraged to submit their applications before the deadline.

Equal Opportunity Statement: Anglo American Platinum is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. We are committed to creating a diverse and inclusive workforce that reflects the communities we serve. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.