Contact Center Specialist - Remote Work

Job Description:

Shoprite Holdings is looking for a Contact Center Specialist to join our team on a part-time, remote basis in Cape Town, Western Cape. As an Associate Level role with at least 2 years of experience, the Contact Center Specialist will be responsible for providing exceptional customer service and support to our customers through various communication channels.

Responsibilities: - Answering incoming calls, emails, and online chat inquiries from customers in a timely and professional manner - Resolving customer issues and concerns by providing accurate and relevant information - Processing orders, returns, and exchanges according to company policies and procedures - Collaborating with cross-functional teams to ensure customer satisfaction and retention - Utilizing strategic planning and adaptability to overcome challenges and meet performance goals - Keeping detailed records of customer interactions and transactions in the CRM system - Continuously seeking opportunities for process improvement and efficiency in the contact center operations

Requirements: - At least 2 years of experience in a customer service or contact center role - Resilient and confident personality traits to handle challenging customer interactions - Strong communication skills and ability to empathize with customers - Strategic planning and adaptability to thrive in a fast-paced and dynamic environment - Proficiency in using CRM systems and other contact center technologies - Flexibility to work part-time hours and weekends as needed - High school diploma or equivalent required, associate degree preferred

Benefits: - Employee discounts on products and services - Free food provided during shifts - Option for free accommodation for remote work setup

Working Environment: At Shoprite Holdings, we foster a culture that embraces change and responds resiliently to challenges. The Contact Center Specialist will have the opportunity to grow and develop in a supportive and collaborative environment.

Equal Opportunity Statement: Shoprite Holdings is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees, regardless of race, gender, age, religion, disability, or any other protected status.

Deadline to Apply: June 10, 2024. Apply now to be part of our dynamic team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.