Contact Center Specialist - Remote Work

Job Description:

Sasfin Bank is seeking a Contact Center Specialist to join our dynamic team on a part-time basis. This position is remote, allowing you to work from the comfort of your own home. As an Entry Level Contact Center Specialist, you will be responsible for providing exceptional customer service to our clients in the Durban, KwaZulu Natal area.

Responsibilities: 1. Handle incoming calls and emails from customers regarding account inquiries, transactions, and general banking information. 2. Assist customers with account maintenance, including updating personal information and processing requests for new products or services. 3. Resolve customer complaints and issues in a timely and professional manner, ensuring customer satisfaction. 4. Communicate effectively with other team members to ensure a seamless customer experience. 5. Utilize advanced technology to accurately document customer interactions and maintain detailed customer records.

Requirements: 1. No prior experience required - training will be provided. 2. Must have excellent communication skills and a strong customer service mindset. 3. Ability to work independently and prioritize tasks effectively. 4. Must be adaptable and energetic, with a positive attitude towards learning and growth. 5. Strong planning and teamwork skills are essential for success in this role.

Benefits: - Relocation allowance for remote workers - Retirement plan options - Paid sick leave

Working Environment: At Sasfin Bank, we pride ourselves on exceeding customer expectations and delivering delight. As a Contact Center Specialist, you will play a key role in providing exceptional service to our valued clients and contributing to our overall success.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: Sasfin Bank is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, veteran status, disability, or any other legally protected status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.