Customer Care Manager - Remote Work

Job Description:

We are looking for a dedicated Customer Care Manager to join our team at Standard Bank Group. As a Customer Care Manager, you will be responsible for providing exceptional customer service and managing a remote team of customer care representatives. This part-time position is based in Durban, KwaZulu Natal, ZA and is at the Associate Level.

Responsibilities: - Manage and oversee a team of remote customer care representatives - Monitor and analyze customer care metrics to ensure efficiency and effectiveness - Develop and implement customer care strategies to improve customer satisfaction - Handle escalated customer complaints and provide resolution in a timely manner - Train and onboard new customer care representatives - Conduct regular performance reviews and provide feedback to team members - Collaborate with other departments to ensure seamless customer experience - Stay up-to-date on industry trends and best practices in customer care management

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 5 years of experience in customer care management - Excellent communication and interpersonal skills - Strong leadership abilities and people management skills - High level of emotional intelligence and ability to handle difficult situations with empathy - Reliable and confident personality traits - Proficient in Microsoft Office and customer relationship management software

Benefits: - Free food - Medical coverage - Travel and spending expenses

Equal Opportunity Statement: Standard Bank Group is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. All qualified applicants will receive consideration for employment.

If you thrive in an environment that embraces and navigates change seamlessly, and you meet the requirements for this position, we encourage you to apply by the deadline on May 23, 2024. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.