Customer Care Manager - Remote Work

Job Description:

Mondi Group, a leading global packaging and paper company, is seeking a dedicated and experienced Customer Care Manager to join our team on a part-time basis. This role will be based in Cape Town, Western Cape, but will be conducted remotely.

Responsibilities: - Manage a team of customer care representatives to ensure the highest level of customer satisfaction - Develop and implement customer care strategies to exceed customer expectations - Handle escalated customer inquiries and complaints in a professional and timely manner - Analyze customer feedback and data to identify areas for improvement - Collaborate with sales and marketing teams to optimize customer experience - Train and mentor customer care representatives to enhance their skills and knowledge - Monitor customer care metrics and KPIs to track performance and make data-driven decisions - Stay up-to-date on industry trends and best practices in customer care

Requirements: - Bachelor's degree in Business Administration or related field - 7+ years of experience in customer care or related roles - Proven track record of successfully managing customer care teams - Strong communication and interpersonal skills - Energetic and resilient personality traits - Persuasion and emotional intelligence soft skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and customer relationship management software

Benefits: - Paid sick leave - Joining Bonus - Training and professional development opportunities - Competitive compensation package

Working Environment: At Mondi Group, we have a strong focus on exceeding customer expectations and delivering delight. Our team is passionate about providing exceptional service and building lasting relationships with our customers.

Deadline to apply: June 29, 2024

Equal Opportunity Statement: Mondi Group is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.