Customer Care Officer - Remote Work

Job Description:

Kumba Iron Ore is seeking a motivated and hardworking Customer Care Officer to join our team on a part-time basis, working remotely from Pretoria, Gauteng, ZA. As an Associate Level Customer Care Officer, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: 1. Responding to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Resolving customer complaints and issues in a diplomatic and efficient manner. 3. Maintaining a high level of product knowledge to provide accurate information to customers. 4. Collaborating with other team members to ensure a seamless customer experience. 5. Gathering and analyzing customer feedback to continuously improve our service offerings. 6. Implementing best practices in customer care to increase customer satisfaction and retention.

Requirements: 1. Minimum of 3 years of experience in customer service or a related field. 2. Excellent communication skills, both written and verbal. 3. Strong decision-making and critical thinking skills. 4. Ability to work independently and as part of a team. 5. Proficiency in Microsoft Office and customer relationship management (CRM) software. 6. Bachelor's degree in business administration or a related field is preferred.

Personality Traits: hardworking, motivated Soft Skills: decision-making, critical thinking

Benefits: - Parental leave - Free accommodation - Profit sharing

Working Environment: At Kumba Iron Ore, we embrace a culture that challenges norms and encourages bold thinking. We foster an inclusive and diverse work environment where all employees have the opportunity to grow and succeed.

Deadline to Apply: 2024-07-14

Equal Opportunity Statement: Kumba Iron Ore is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.