Customer Care Representative - Remote Work

Job Description:

MTN Group is seeking a dynamic and customer-oriented Customer Care Representative to join our team remotely. As a Customer Care Representative, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries and concerns, and ensuring a positive customer experience at all times.

Responsibilities: - Handle inbound and outbound customer calls, emails, and chats in a professional and timely manner - Identify and assess customers' needs to achieve satisfaction - Resolve customer complaints and provide appropriate solutions within the set timeframes - Build sustainable relationships with customers through open and interactive communication - Keep accurate records of customer interactions, transactions, comments, and complaints - Work collaboratively with team members to achieve customer satisfaction goals - Stay up-to-date on product information and provide accurate information to customers - Continuously improve customer service skills and knowledge through training and feedback

Requirements: - 4 years of experience in customer service or a related field - Excellent communication and interpersonal skills - Strong problem-solving abilities and a customer-centric mindset - Ability to work effectively in a remote environment - Resilient and adaptable to changing customer needs and situations - Team player with a positive attitude and a willingness to learn - Proficient in using customer service software and tools - High school diploma or equivalent required

Personality traits: resilient, adaptable Soft skills: teamwork, problem-solving

Benefits: - Visa sponsorship for eligible candidates - Travel opportunities for training and conferences - Free accommodation during travel for work

Working environment: At MTN Group, we prioritize understanding and empathy in all customer interactions. We believe in creating a supportive and inclusive work environment where every team member is valued and respected.

Deadline to apply: 2024-07-22

Equal Opportunity Statement: MTN Group is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.