Customer Care Specialist - Remote Work

Job Description:

Massmart Holdings is seeking a Customer Care Specialist to join our team on a remote, part-time basis. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer service and possess the key personality traits of confidence and resilience. Soft skills such as adaptability and time management are essential for success in this role.

Responsibilities: - Handle incoming customer inquiries via phone, email, and live chat - Provide timely and accurate information to customers regarding products, orders, and general inquiries - Resolve customer complaints and issues in a professional and efficient manner - Escalate complex or unresolved issues to the appropriate department for further assistance - Maintain detailed records of customer interactions and transactions - Collaborate with other team members to improve overall customer satisfaction - Stay up-to-date on company policies and products to provide accurate information to customers

Requirements: - 4+ years of experience in a customer service role - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to work independently and as part of a team - Proficiency in Microsoft Office and customer service software - Comfortable working in a remote environment - Confidence and resilience in handling difficult customer interactions - Adaptability and strong time management skills

Benefits: - Visa sponsorship for eligible candidates - Company-provided equipment for remote work - Dental insurance coverage - Opportunities for professional development and advancement within the company

Working Environment: At Massmart Holdings, we prioritize understanding and empathy in all customer interactions. Our team is committed to providing exceptional service and building positive relationships with our customers.

Deadline to Apply: Interested candidates should submit their applications by May 1, 2024, to be considered for this position.

Equal Opportunity Statement: Massmart Holdings is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.