Customer Care Specialist - Remote Work

Job Description: Nedbank Group is seeking a detail-oriented and customer-focused Customer Care Specialist to join our remote team in Pretoria, Gauteng. This part-time entry-level position requires at least 1 year of experience in customer service. As a Customer Care Specialist, you will be responsible for providing exceptional customer service to our clients, addressing their needs, and resolving any issues they may encounter.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with account inquiries, troubleshooting, and technical support - Handle customer complaints and provide solutions to ensure customer satisfaction - Collaborate with other team members to escalate complex issues and provide resolutions - Maintain accurate and detailed records of customer interactions and transactions - Take ownership of customer concerns and follow through to ensure resolution - Identify opportunities for process improvement and suggest solutions to management

Requirements: - Resourceful and passionate individual who is dedicated to providing exceptional customer service - Excellent communication skills, both written and verbal - Strong presentation skills to effectively communicate with customers - Ability to work independently and as part of a remote team - Proficient in using customer service software and technology - High school diploma or equivalent - Must have a quiet and dedicated workspace for remote work

Benefits: - Free accommodation for remote work - Company-provided equipment - Flexibility in remote work schedule

Working Environment: At Nedbank Group, we prioritize exceeding customer expectations and delivering delight in every interaction. Our team is dedicated to providing exceptional customer service and building strong relationships with our clients.

Deadline to Apply: June 23, 2024

Equal Opportunity Statement: Nedbank Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We value diversity and encourage individuals from all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.