Customer Care Specialist - Remote Work

Job Description:

We are seeking a highly motivated and experienced Customer Care Specialist to join our team at Bidvest Group. This position is remote and part-time, located in Johannesburg, Gauteng, ZA. The successful candidate will be at the Associate Level with at least 4 years of experience in customer service roles.

Responsibilities: 1. Handle all customer inquiries and provide exceptional customer service through various communication channels. 2. Resolve customer complaints in a professional and efficient manner. 3. Manage customer accounts and update information as needed. 4. Collaborate with other departments to ensure customer needs are met. 5. Maintain a high level of product knowledge to effectively assist customers. 6. Document all customer interactions accurately in the company database. 7. Identify trends in customer complaints and provide feedback to management. 8. Meet or exceed performance metrics related to customer satisfaction and response times. 9. Continuously improve processes and procedures to enhance the overall customer experience.

Requirements: 1. Independent and confident personality traits. 2. Strong analytical and critical thinking skills. 3. Excellent communication and interpersonal skills. 4. Ability to work well under pressure and in a fast-paced environment. 5. Previous experience in a customer service role. 6. Proficiency in Microsoft Office and CRM software. 7. High school diploma or equivalent required, Bachelor's degree preferred.

Benefits: 1. Training & professional development opportunities. 2. Parental leave for eligible employees. 3. Remote work flexibility.

Working Environment: At Bidvest Group, we uphold the highest standards of ethical conduct and integrity. Our team values diversity and inclusion in all aspects of our work.

Deadline to Apply: Please submit your application by July 5, 2024.

Equal Opportunity Statement: Bidvest Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to building a diverse and inclusive workplace where all individuals are respected and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.