Customer Service Associate - Remote Work

Job Description:

Pick n Pay Stores is seeking a dependable and enthusiastic Customer Service Associate to join our team as a remote worker in Pretoria, Gauteng, South Africa. This part-time position at the Associate Level requires at least 2 years of experience in customer service. The ideal candidate will be reliable, energetic, and possess strong decision-making and persuasion skills.

Responsibilities: - Handle customer inquiries and provide excellent service via phone, email, and chat - Assist customers with placing orders, tracking shipments, and resolving any issues - Maintain a high level of product knowledge to answer customer questions accurately - Process returns and exchanges according to company policies - Collaborate with other team members to ensure customer satisfaction - Utilize customer feedback to identify trends and improve service delivery

Requirements: - Minimum of 2 years of customer service experience - Strong communication skills and ability to adapt to different communication channels - Ability to work independently and manage time effectively - Proficient in Microsoft Office and experience with CRM software preferred - High school diploma or equivalent required

Benefits: - Disability insurance to protect your income in case of unforeseen circumstances - Training and professional development opportunities to help you grow in your career - Paid overtime for any additional hours worked beyond the standard schedule

Working Environment: As a Customer Service Associate at Pick n Pay Stores, you will be a valuable part of a team that leads the industry through cutting-edge ideas and solutions. You will have the opportunity to work remotely, providing support to customers while enjoying a flexible work schedule.

Equal Opportunity Statement: Pick n Pay Stores is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants are encouraged to apply.

Deadline to apply: July 5, 2024

If you meet the requirements and are interested in joining our team as a Customer Service Associate, we look forward to receiving your application. Join us in providing exceptional service to our customers and contributing to the success of Pick n Pay Stores.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.