Customer Service Associate - Remote Work

Job Description: Harmony Gold, a leading provider of innovative solutions in the field of customer service, is seeking a dedicated and reliable Customer Service Associate to join our team on a part-time, remote basis. As a Customer Service Associate, you will be responsible for providing exceptional customer support to our clients in Soweto, Gauteng, ZA. This is an entry-level position ideal for individuals with at least 1 year of experience in a customer service role.

Responsibilities: - Responding to customer inquiries via phone, email, and chat in a timely and professional manner - Providing accurate information about products, services, and company policies - Resolving customer complaints and issues with empathy and efficiency - Processing orders, returns, and exchanges - Maintaining customer records and updating databases - Collaborating with other team members to ensure a seamless customer experience - Adhering to company policies and procedures at all times

Requirements: - High school diploma or equivalent - Excellent communication skills, both written and verbal - Strong attention to detail and problem-solving abilities - Ability to multitask and manage time effectively - Reliable and resilient attitude towards challenging situations - Proficient in Microsoft Office suite and CRM software - Ability to work independently and as part of a team - Must have a quiet and dedicated workspace for remote work

Personality Traits: - Reliable: Dependable and trustworthy in meeting job responsibilities. - Resilient: Able to bounce back from setbacks and adversity.

Soft Skills: - Time Management: Ability to prioritize tasks and manage time effectively. - Attention to Detail: Thorough and accurate in completing tasks.

Benefits: - Paid Time Off (PTO) - Profit sharing - Paid sick leave

Working Environment: At Harmony Gold, we strive to create a work environment that inspires greatness and encourages creativity and motivation. As a remote worker, you will have the flexibility to work from the comfort of your own home while still being part of a dynamic and supportive team.

Equal Opportunity Statement: Harmony Gold is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. We encourage individuals of all abilities to apply for this position.

Deadline to apply: 2024-07-15

We look forward to welcoming a dedicated and customer-focused individual to our team at Harmony Gold. If you meet the requirements and possess the necessary skills, we encourage you to apply for this exciting opportunity today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.