Customer Service Manager - Remote Work

Job Description:

Sanlam is seeking a part-time Customer Service Manager to join our team in Pretoria, Gauteng, ZA. This is a remote work position, offering a flexible work schedule for individuals who are reliable and driven to excel in a fast-paced environment. As a Customer Service Manager, you will be responsible for providing exceptional service to our clients and managing a team of customer service representatives.

Responsibilities: - Oversee and manage a team of customer service representatives, providing guidance and support as needed - Develop and implement customer service policies and procedures to ensure consistent and high-quality service delivery - Handle escalated customer inquiries and complaints, resolving issues in a timely and professional manner - Monitor team performance and provide coaching and training as necessary to improve customer satisfaction and team efficiency - Collaborate with other departments to ensure seamless communication and coordination of customer service efforts - Analyze customer feedback and data to identify trends and opportunities for improvement - Prepare and present reports on customer service metrics and team performance to management

Requirements: - 6 years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong presentation skills - Proven ability to lead and manage a team - Proficiency in Microsoft Office and customer service software - Bachelor's degree in Business Administration or a related field preferred

Personality traits: reliable, driven Soft skills: communication, presentation

Benefits: - Paid Time Off (PTO) - Paid overtime - Travel & spending expenses

Working environment: At Sanlam, we embrace a culture that challenges norms and encourages bold thinking. We are committed to fostering a diverse and inclusive workplace where all employees can thrive and grow.

Equal Opportunity Statement: Sanlam is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.